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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book…

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five…

Be Our Guest

Author : The Disney Institute  |  Pub Date: 2003-06-01  |  Publisher : Disney Editions

ISBN 10 : PSU:000057229805
ISBN 13 :


Be Our Guest Revised And Updated Edition

Author : The Disney Institute  |  Pub Date: 2011-12-16  |  Publisher : Disney Electronic Content

ISBN 10 : 9781423140146
ISBN 13 : 1423140141

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new p..

Leadership In Nonprofit Organizations

Author : Kathryn A. Agard  |  Pub Date: 2010-10-19  |  Publisher : SAGE

ISBN 10 : 9781412968867
ISBN 13 : 1412968860

Leaders of nonprofit organizations deliver programs and services vital to the quality of life in the United States. All the activities of our religious communities; the vast majori..


Author : Dan Sanker  |  Pub Date: 2012-02-07  |  Publisher : John Wiley & Sons

ISBN 10 : 9781118114728
ISBN 13 : 1118114728

The hands-on guide for the new way to compete: Collaboration The 21st Century's counterpart to Sun Tzu’s The Art of War, Dan Sanker's Collaborate: The Art of We gives a new gener..

The Routledge Companion To Production And Operations Management

Author : Martin K. Starr  |  Pub Date: 2017-03-27  |  Publisher : Routledge

ISBN 10 : 9781317419235
ISBN 13 : 1317419235

This remarkable volume highlights the importance of Production and Operations Management (POM) as a field of study and research contributing to substantial business and social grow..

The Complete Worship Leader

Author : Kevin J. Navarro  |  Pub Date: 2001-11-01  |  Publisher : Baker Books

ISBN 10 : 1441202072
ISBN 13 : 9781441202079

In this concise and clearly written handbook, worship leaders from every denomination and musical style will find a wealth of information on how to develop their leadership skills ..

Digital Media And Innovation

Author : Richard A. Gershon  |  Pub Date: 2015-11-16  |  Publisher : SAGE Publications

ISBN 10 : 9781483322544
ISBN 13 : 1483322548

Digital Media and Innovation, by Richard A. Gershon, takes an in-depth look at how smart, creative companies have transformed the business of media and telecommunications by introd..

Win The Customer

Author : Flavio Martins  |  Pub Date: 2015-09-23  |  Publisher : AMACOM Div American Mgmt Assn

ISBN 10 : 9780814436257
ISBN 13 : 0814436250

Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: uniq..

Present Shock

Author : Douglas Rushkoff  |  Pub Date: 2013-03-21  |  Publisher : Penguin

ISBN 10 : 9781101608241
ISBN 13 : 1101608242

People spent the twentieth century obsessed with the future. We created technologies that would help connect us faster, gather news, map the planet, and compile knowledge. We strov..

The End Of Business As Usual

Author : Brian Solis  |  Pub Date: 2011-10-12  |  Publisher : John Wiley & Sons

ISBN 10 : 9781118171578
ISBN 13 : 1118171578

It's a new era of business and consumerism—and you play a role in defining it Today's biggest trends—the mobile web, social media, real-time—have produced a new consumer land..